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🐾 Your questions, our answers!
Are your products authentic?
As an authorized Mofusand reseller, we guarantee that all our products, including figures, accessories and other items, are 100% authentic.
We work directly with official distributors to offer you certified products that comply with the quality standards of the Mofusand brand.
Are the figures limited edition?
Yes, some of our figurines are limited edition. This means that once stocks are gone, they will no longer be available.
Be sure to check our store regularly to avoid missing out on these special editions, which are often highly prized by collectors.
How do I maintain and preserve my figurines?
To keep your figurines in perfect condition, here are some tips:
- Clean them regularly with a soft, dry cloth to remove dust.
- Avoid prolonged exposure to sunlight to prevent discoloration.
- Store them in display boxes or in a space protected from dust and humidity for optimal protection.
How do I track my order?
Once your order is placed and shipped, you will receive a tracking number by email.
You can use this number to track your package in real time directly on our website or on the carrier's website.
If you have any questions, please feel free to contact our customer service.
Can I return a figurine if I am not satisfied?
Yes, you can return your product within 14 days of receipt, as long as it is in its original condition, unopened and undamaged.
Contact our customer service to arrange return or exchange of the item.
How can I be informed about new developments?
To make sure you don't miss anything, subscribe to our newsletter and follow us on social media.
You will receive notifications about new collections, special collaborations, and exclusive offers.